Outsourced credit control
You send the list. We chase it, in your name, with people who actually pick up the phone.
Every month starts with an export of the accounts you want followed up. We ring them — a call is what actually gets you a person — get a date from someone willing to put their name to it, put that in writing where both sides can see it, and keep following up until it is resolved. €30 or less an account, a month. Never a percentage of what you are owed.
Who makes the calls
People make the calls. Not a dialler, not a recorded voice.
Software is very good at sending a reminder and completely useless at hearing that an invoice was never approved because the person who approves it left in March. That only comes out when someone asks, and someone has to be listening to catch it.
So every call on your ledger is made by a person, from your name and your number, who writes down what was actually said and what was actually promised. The tooling schedules the work and keeps the record. It does not do the talking.
Where we have done this
We have delivered for clients across four very different ledgers
Electrical contracting, manufacturing, legal services and recruitment. They fail to get paid in different ways, and knowing which way yours fails is most of the job.
Electrical and building services
Main-contractor payment chains and retention held to practical completion. The money is not disputed, it is just last in the queue.
Manufacturing
Materials bought up front against invoices settled in arrears. The gap is the whole problem, and it widens quietly.
Legal services
Fee notes that nobody wants to be the one to chase, because the client is also the next matter. An outside voice fixes that.
Recruitment
Contractors paid weekly against clients paying on 45- to 60-day terms. The working-capital gap is structural, not occasional.
References available on request. We do not publish client names or logos without written permission, which is a policy rather than a shortage.
How a month starts
It begins with your export. You choose the accounts.
On the first of the month you send an aged-debtors export — Xero, Sage, QuickBooks, or whatever your system calls that report — with the accounts you want followed up. Customer, invoice, amount, the date it went out, and your terms. That list is the month’s work.
No integration, and no login
We would rather work from a file you produced and can read yourself than hold access to your ledger. We do not need it, and holding it would make your accounting system our data-protection problem as well as yours.
The stages
Four stages, then one of two endings
It opens with a call, because that is what actually reaches a person. Everything after it exists to make sure the call was worth making — a date from a named person, that date in writing where both sides can see it, and follow-up that does not stop until the account is resolved one way or the other.
- 01
Call
First contact
Chasing money is a phone job. A person rings — not a dialler, not a recorded message — because an email can be left unread without anyone deciding to ignore it, and a call cannot. It is also the only way to find out that the invoice was never approved, or went to an address nobody checks.
- 02
Commitment
On that call
The point of the call is a date, from a named person. Not "soon" and not "I'll look into it" — a day, and who is doing it. That is what gets recorded, and it is what everything after this is measured against.
- 03
Written confirmation
Straight after the call
What was agreed, who agreed it and the date expected, in writing, to everyone on both sides — you included. Nobody is working from memory and nobody can be surprised later. Most of the awkwardness in chasing comes from two people remembering the same call differently.
- 04
Follow-up until it is resolved
From that date onward
We keep coming back until there is a resolution. If the date passes, we return to the same person referring to what they put their name to — a very different conversation from starting again. This is the stage almost everyone skips, and it is the one that recovers the money.
Then one of two things is true
- Paid
Validation of payment
We confirm the payment landed against the invoice it was meant for — not that a payment arrived, but that this one cleared this account. Then it comes off the list and you see it come off.
- Not yet
Next steps agreed with you
A payment plan, a disputed line to resolve, a date moved for a reason we can stand over — or our honest view that this account has stopped responding to chasing. Whatever it is, you agree it before anything else happens. We never escalate on our own initiative.
The sequence stops the moment an invoice is paid, a date is agreed, or your customer says they are disputing the work — a dispute comes straight back to you rather than being chased, because it is a question about the job and not about the money. You can pull any account out at any time, for any reason, including none.
The reminder schedule
30, 60 and 90 days past due
Counted from the day the invoice went past due, not the day you raised it — so the whole calendar shifts with your terms. It gets firmer on a schedule you can see in advance and hold us to.
- 30 days
The call, then it in writing
Friendly and specific. It asks for a date rather than restating a balance — a balance is something they already know, a date is something they have to decide. Whatever they say goes out in writing the same day.
- 60 days
Firmer, and you are looped in
Two months of silence usually means something an invoice cannot show — a dispute nobody raised, an approval stuck with someone who left, a cash-flow problem. The calls get more direct, and we bring you into the decision about how hard to push. This is where most of what gets recovered, gets recovered.
- 90 days
Final call and written notice
A last call, and a written notice of where things stand with the full contact history attached. This is also where we tell you plainly whether the account is still worth chasing — and if it is not, we say so rather than billing you to keep going.
Where we stop, and who takes it from there
We do not take legal action and we are not a debt collection agency. No proceedings, no court forms, nothing purporting to come from a solicitor, and nobody from here ever calls to an address. When an account has gone past what a call and a letter can do, we say so and hand it back with the full history attached, so you can instruct someone locally if you choose to.
Pricing
One flat fee a month. Never a cut of what you recover.
Priced by account — one customer who owes you money, however many invoices that is. Inside an account nothing is metered: the texts, the calls and the letters all happen as the schedule calls for them. Count your accounts off your own aged-debtors report before you sign; you should never discover the cap on an invoice.
That is €30 or less to chase an overdue account for a month — and €24 an account on the largest tier.
One account is one customer who owes you money. For the price of a couple of coffees a week we ring them, get a date from a named person, put it in writing and keep going back until it is resolved. Set that against the invoice itself — or against the €35,000 to €45,000 a year an in-house credit controller costs in Ireland.
- €300per month
Up to 10 accounts
€30 per account
The floor. Your ten worst.
- €450per month
Up to 18 accounts
€25 per account
Where most ledgers land.
- €600per month
Up to 25 accounts
€24 per account
Larger books, still one fee.
Setup: €369, once
We take your terms, your tone and your escalation preferences, set the schedule against your invoicing calendar, and agree what happens at every branch before a single message goes out. Charged once, not per account.
More than 25 accounts?
Agreed case by case. A ledger that size needs a conversation about which accounts before it needs a number, and we would rather have that conversation than publish a figure that turns out to be wrong for you. €300 a month is the floor.
Prices in euro, excluding VAT, for clients in Ireland. Everything is month to month — see the full service page for the complete escalation ladder and our terms.
Send us your aged debtors report. We will tell you what we would do with it.
No integration, no login, and no commitment to look. Tell us how you invoice and which accounts are hurting, and we will come back with the schedule we would run and what it would cost.
- Call
- +353 86 191 8526
- [email protected]