Getting paid
The invoices nobody has time to chase, chased properly
We chase your unpaid invoices for you, in your name — email, then text, then a phone call, escalating on a schedule, with every contact logged. A flat monthly fee rather than a percentage of what you are owed. We are not a debt collection agency and we do not act like one.
Flat fee — we never take a percentage of what you are owed
- Text
- Phone
- Escalation schedule
- Full contact log
What’s included
Everything in the price
- An escalation built around your own invoicing terms — seven days, thirty days or end-of-month all move the whole ladder, so nothing is chased before it is genuinely late
- Email, then text, then a phone call, roughly at fifteen, thirty, sixty and ninety days past due — the intensity rises with the age of the invoice rather than starting at the top
- Everything sent in your name, from your address, with your signature. Your customer is dealing with you, not with an agency
- A stated number of chase calls included each month, with the rate for any beyond that published up front
- Every attempt logged with a timestamp: what was sent, what was said, and what was promised
- Invoices worked in the order most likely to get paid, so the effort goes where the money actually is
- It stops the moment they pay, agree a date, or ask it to — immediately, rather than at the end of a cycle
- A monthly position: paid, promised, disputed, and the ones we would stop chasing
- An honest call on when this has stopped being the right tool, and you need a solicitor or a collection agency instead
The escalation
It gets firmer on a schedule you can see in advance
Every rung is counted from the day the invoice went past due, not from the day you raised it — so the whole ladder moves with your terms. Seven days, thirty days and end-of-month all produce a different calendar from the same steps, which is why the first thing we ask for is how you actually invoice.
- Due dateNothingSilence
An invoice that has just come due is not late. Chasing on the day it falls due is how a business gets a reputation among the people it wants to work for again.
- 15 days past dueEmailAssumes it was overlooked
A short note with the invoice attached again, because most of the time that is genuinely all it was — the thing went to an inbox nobody checks, or the person who approves it was away.
- 30 days past dueEmail and textDirect, still friendly
The text is what changes the outcome here. It reaches a phone rather than an inbox, and it asks a specific question — when should we expect it — rather than repeating the balance.
- 60 days past duePhone callA conversation, not a demand
Somebody rings. Two months of silence usually means something we cannot see from an invoice — a dispute nobody raised, cash flow, a lost document — and none of that surfaces over email. Most of what gets recovered at this stage is recovered because someone finally asked.
- 90 days past dueFinal call and written noticeFormal, and honest with you
A last call and a written notice of where things stand. This is also the point where we tell you plainly whether this is still worth chasing, or whether it needs a solicitor — which is a different service and not one we sell.
It stops before any of that, usually
The sequence ends the moment the invoice is paid, a payment date is agreed, or your customer says they are disputing the work — and a dispute comes straight back to you rather than being chased, because it is a question about the job and not about the money. You can pull any customer out at any point, for any reason, including none.
What’s not included
Where we stop
Being specific about the limits is cheaper for both of us than discovering them halfway through.
- Acting as a debt collection agency. We chase your invoices as you would, in your name — we do not take assignment of the debt or present ourselves as collectors
- Any physical collection. Nobody visits an address, ever. This is email, text and phone, and nothing else
- Enforcement, bailiffs, sheriffs, or anything requiring a court order
- Legal proceedings, or letters purporting to come from a solicitor
- Credit reporting, or registering a default against anyone
- Buying the invoice from you. It stays yours throughout, and so does everything recovered
Questions
The things people ask before saying yes
- Do you take a percentage of what you recover?
- No. It is a flat monthly fee and everything recovered is yours. Commission is the standard model in this industry and it has a problem worth naming: it pays best on the largest debt rather than the most recoverable one, and it takes a cut of money that was already yours. A flat fee means we have no reason to prefer your one big hopeless invoice over your five collectable ones.
- Will this make us look aggressive to a customer we want to keep?
- That is the right question, and it is why the escalation starts where it does. The first contact assumes the invoice was simply overlooked, because most unpaid invoices genuinely were. The tone hardens only with age, and everything goes out in your name from your address, so the relationship stays yours. You can pull any customer out of the sequence at any point, and anyone who tells us they are disputing the work is removed automatically and handed back to you rather than chased.
- Are you a debt collection agency?
- No, and the distinction is a real one rather than a wording preference. A collection agency takes on the debt as its own matter and contacts your customer as a third party, which brings a set of rules and a set of impressions with it. We chase your invoices the way you would if you had the time — in your name, from your address, as your business following up on its own work. That is why it is a flat fee rather than a commission, and it is why nobody ever turns up at a door. Where an invoice genuinely needs an agency or a solicitor, we will tell you that rather than pretending to be one.
- Do you visit people?
- No. Never, under any circumstances. There is no doorstep element to this service and there will not be one — physical collection is a different business with different licensing and a very different relationship to the person who owes you money. This is email, text and phone.
- What if the customer disputes the invoice?
- Chasing stops immediately and the invoice comes back to you, because a dispute is a question about the work rather than about the payment, and we are not in a position to settle it. Continuing to chase a disputed invoice is how a recoverable debt becomes a complaint and a lost customer.
- Our accounting software already sends reminders. Why pay for this?
- Because an automatic reminder is one email that everyone has learned to ignore, and it stops there. This is a campaign: it escalates over weeks, moves from email to text to an actual phone call, and a person decides which invoices are worth the call. Most invoices are settled by the software reminder and never reach us. This is for the ones that are not, which is where the money you have written off in your head actually sits.
- How many calls are included?
- A set number each month, stated in your quote, with the per-call rate beyond it published rather than discovered later. Calls are counted rather than timed, because a chase call is short and countable, and because a per-minute rate would be the wrong unit for this work.
Tell us what you're up against
Describe the situation in a couple of lines. We'll tell you straight whether we can help, what it would cost, and how long it would take.